The Last Mile is focused on the last leg of a shipment's journey, which means the transfer of products from a warehouse shelf to the final destination, where the final customer is usually a business or a home.
Nowadays, with the rise of online shopping, it has become a higher priority to offer fast fulfillment and excellent purchase-delivery experience to the end customer. That is why, unlike TMS, a Last Mile solution focuses on customer satisfaction.
Although this final stage is one of the most expensive and time-consuming legs of the shipping process, this solution provides visibility of the order status and real-time updates on customer deliveries.
As a result, supply chain performance is optimized and rapid delivery to the customer is ensured.